Privacy Policy

Welcome to Vectiart (“Vectiart”, “we”, “our” or “us”). This Privacy Policy explains how we collect, use, share, store, and safeguard your personal information when you access or use our website, applications, products, and services (collectively, the “Services”). It also outlines your privacy rights and the choices available to you regarding your information.

Please review this Privacy Policy carefully before using the Services. By accessing or continuing to use the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Vectiart is a comprehensive creative design platform that empowers individuals, teams, and businesses to create, edit, customise, generate, and publish high-quality visual content. Our Services include professionally designed templates, graphics, vector illustrations, AI-powered creative tools, and a wide range of digital design assets built to support every stage of the creative process.

For the purposes of applicable data protection and privacy laws, Vectiart acts as the data controller for the personal information described in this Privacy Policy and is responsible for determining how and why your personal information is processed.

Information you provide. When you create an account, subscribe to a plan, contact us, or use the Services, you may provide personal information such as your full name, username, email address, password (securely stored using industry-standard hashing techniques), company name, billing details, country, profile image, and optional contact information. You may also submit customer support requests, feedback, survey responses, design preferences, brand assets, uploaded files, templates, fonts, images, logos, documents, and prompts or other content used with our AI-powered features.

Information collected automatically. When you access or interact with the Services, we automatically collect certain technical and usage information to help operate, secure, and improve the platform, including:

• IP address, browser type, device information, and operating system;
• screen resolution, language settings, time zone, and regional preferences;
• referring websites, pages viewed, navigation paths, session duration, and interaction data;
• network information, log files, performance metrics, crash reports, error logs, and diagnostic information.

Cookies and similar technologies. We use cookies, local storage, pixels, SDKs, web beacons, and similar technologies to provide essential functionality, remember your preferences, maintain secure sessions, improve performance, analyse platform usage, personalise your experience, detect fraudulent activity, and measure the effectiveness of our marketing efforts. For more information, please refer to our Cookie Policy.

Payment information. All payments are securely processed by trusted third-party payment providers. Vectiart does not collect or store complete payment card numbers, CVV codes, or other sensitive card authentication data on its own servers. Depending on your payment method, we may receive limited billing information such as the billing name, billing address, payment status, transaction identifiers, subscription details, and payment confirmation.

AI inputs and generated content. When you use AI-powered features, we may process the prompts, uploaded reference files, generated designs, editing instructions, configuration settings, and related creative history necessary to deliver the requested output. This information may also be used to maintain platform security, prevent misuse, improve system reliability, diagnose technical issues, and, where permitted by applicable law and with any required consent, enhance the performance and quality of our AI technologies.

We may receive personal information about you from trusted third-party sources to help provide, secure, and improve our Services. These sources may include:

• identity verification, authentication, and social sign-in providers;
• payment processors and subscription management providers;
• analytics, advertising, and marketing partners;
• fraud prevention, cybersecurity, and identity protection providers.

We use your personal information to operate, maintain, protect, and continuously improve our Services. Depending on how you interact with the platform, we may use your information to:

• create and manage your account, verify your identity, and provide secure access to the Services;
• generate AI-powered content, save projects, and synchronise your designs across supported devices;
• process subscriptions, payments, refunds, and deliver the products and services you purchase;
• enhance platform performance, personalise your experience, and develop new features and functionality;
• provide customer support, respond to enquiries, and send important service, account, and security communications;
• detect, investigate, and prevent fraud, abuse, unauthorised access, and other activities that may compromise the security or integrity of the Services, while enforcing our Terms & Conditions;
• perform analytics, generate business insights, comply with applicable legal obligations, and protect our legal rights and legitimate interests.

Where the General Data Protection Regulation (GDPR) applies, we process your personal information only when we have a valid legal basis to do so. Depending on the circumstances, our processing activities may rely on one or more of the following legal grounds:

• Performance of a contract — when processing is necessary to provide the Services you request, manage your account, or fulfil our contractual obligations.
• Compliance with legal obligations — when we are required to process information to meet applicable laws, regulations, or legal requirements.
• Legitimate interests — when processing is necessary for our legitimate business purposes, such as improving our Services, maintaining security, preventing misuse, and protecting our rights.
• Your consent — when you have provided clear consent for specific processing activities, which you may withdraw at any time where permitted by law.
• Protection of vital interests — when processing is necessary to protect the life, safety, or essential interests of an individual.

We may send you relevant communications, including product updates, new feature announcements, special offers, educational resources, newsletters, and information about services that may enhance your experience with Vectiart.

You can manage your communication preferences or unsubscribe from marketing messages at any time by using the unsubscribe link included in our emails or by adjusting your account settings. Please note that essential service-related communications, such as security alerts, account notifications, billing updates, and important changes to our Services, cannot be disabled while your account remains active.

We do not sell your personal information. We may share your information only when necessary to provide, maintain, secure, and improve our Services. This may include sharing information with trusted service providers such as payment processors, cloud infrastructure providers, customer support platforms, email delivery services, analytics providers, cybersecurity partners, identity verification services, and professional advisers.

We may also disclose personal information when required by applicable laws, legal processes, or governmental requests, or when necessary to protect our rights, safety, users, or the integrity of our Services. Additionally, your information may be transferred as part of a merger, acquisition, financing transaction, restructuring, or sale of all or part of our business assets.

The trusted service providers we currently work with include:

• Google (Sign-in & Gemini) — Account sign-in and AI layout generation.
• GitHub — Account sign-in.
• Replicate — Image generation and background removal.
• Stripe — Subscription payments and invoicing.
• UploadThing — Storage for images and assets you upload.
• Neon (PostgreSQL) — Database hosting for accounts, projects and templates.

All third-party service providers are carefully selected and required to implement appropriate security measures and handle personal information only in accordance with applicable privacy laws, contractual obligations, and our data protection requirements.

Your personal information may be transferred to, stored, and processed in countries outside your country of residence where we or our trusted service providers operate. When such transfers occur, we take appropriate measures to ensure your information receives a level of protection consistent with applicable privacy laws, including the use of contractual safeguards, recognised international transfer mechanisms, and other appropriate data protection measures where required.

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including providing and improving the Services, maintaining your account, processing transactions, meeting legal and regulatory requirements, resolving disputes, enforcing our agreements, and protecting against fraud, security threats, and misuse.

Once personal information is no longer required for these purposes, we take reasonable steps to securely delete, anonymise, or otherwise dispose of it in accordance with applicable laws and our internal data retention practices.

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include the ability to access, review, update, correct, delete, or request a copy of your information. You may also have the right to restrict or object to certain processing activities, withdraw previously provided consent, request data portability, or submit a complaint to the relevant data protection authority.

To exercise any of these rights, please contact us at vectiart@gmail.com using the email address associated with your account. We may need to verify your identity before processing your request to help protect your information and prevent unauthorised access.

Our Services are not intended for children under the age of 13, or any higher minimum age required by applicable laws in the relevant jurisdiction. We do not knowingly collect or request personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to promptly delete such information from our systems.

We apply appropriate technical, administrative, and organisational security measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. Our security practices include:

• encryption of data in transit using industry-standard TLS protocols;
• access controls, authentication requirements, and permission management;
• continuous monitoring, security logging, and threat detection measures;
• vulnerability management, security reviews, and regular software updates;
• secure and reliable infrastructure designed to protect user data.

While we take reasonable steps to protect your information, no method of transmission, storage, or electronic security system can be guaranteed to be completely secure. If you discover a potential security vulnerability, we encourage you to report it confidentially by contacting vectiart@gmail.com rather than publicly disclosing the issue, so we can investigate and address it responsibly.

Designs, templates, uploaded files, AI prompts, generated artwork, brand materials, and other content you create, upload, or store through the Services remain subject to our Terms & Conditions. We process your content only as necessary to provide, maintain, secure, and improve the Services, such as enabling design creation, storage, collaboration, and technical support. We will not use your content for other purposes unless you give us permission, we have a legal basis to do so, or applicable law requires such processing.

The Services may include integrations with, connections to, or links from third-party websites, applications, platforms, or services. These third-party services operate independently from Vectiart, and their privacy practices, security measures, and data handling procedures are governed by their own policies. We are not responsible for the privacy practices or content of third parties, and we encourage you to review their privacy policies before providing any personal information or using their services.

We use cookies and similar technologies to provide a reliable, personalised, and secure experience across our Services. Cookies help us to:

• authenticate users, maintain secure sessions, and enable essential functionality;
• remember your preferences, improve performance, and enhance your overall experience;
• understand how users interact with our website and analyse usage patterns;
• detect, prevent, and investigate fraudulent or unauthorised activity.

You can manage or disable cookies through your browser settings at any time. Please note that restricting certain cookies may affect the availability, functionality, or performance of some features within the Services. For more information about the cookies we use and how they are managed, please review our Cookie Policy.

If Vectiart is involved in a merger, acquisition, investment, financing, bankruptcy, restructuring, reorganisation, or sale of all or part of its assets, your personal information may be transferred as part of that transaction. Any transfer will be conducted in accordance with applicable privacy laws, and we will take reasonable steps to ensure that your information remains protected and handled consistently with this Privacy Policy.

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or improvements to our Services. When we make significant changes, we will update the “last updated” date at the top of this policy and, where required by applicable law, provide additional notice through appropriate channels. Your continued access to or use of the Services after any updates become effective means that you acknowledge and accept the revised Privacy Policy.

If you have any questions, requests, or concerns regarding this Privacy Policy or our data protection practices, please contact us using the information provided below. Our team will review your enquiry and respond as soon as reasonably possible. You can email us at vectiart@gmail.com or use the form on our contact page.

This Privacy Policy is governed by and construed in accordance with the applicable laws specified in our Terms & Conditions, without regard to conflict of law rules or principles that would require the application of the laws of another jurisdiction.