Help Center
Find answers to common questions about your account, subscriptions, billing, AI features, downloads, templates, licensing, and troubleshooting.
Browse by topic
Find help organized around the way you use Vectiart: set up your account, explore AI tools, manage your workspace, and handle everything related to your files.
Getting started
Create an account
Set up your account and start designing.
- Creating an account
- Verifying your email
- Logging in
- Resetting your password
- Updating your profile
Your first design
From a blank canvas to a finished file.
- Create a blank design
- Use templates
- Upload your own images
- Add text
- Save your work
- Download your design
Templates
How templates work and what you can change.
- Browse templates
- Customise templates
- Save templates
- Duplicate designs
- Delete designs
AI tools
AI image generator
Generate images from a text prompt.
- Writing better prompts
- Supported styles
- AI image limits
- Commercial usage
- Editing generated images
AI background remover
- Remove backgrounds
- Download transparent PNGs
- Improve image quality
AI upscaler
- Increase image resolution
- Supported formats
- Maximum image size
AI vector generator
- Generate SVG artwork
- Export vectors
- Edit vector graphics
Account & security
Manage your account
- Change email
- Change password
- Delete account
- Two-factor authentication (when available)
Account security
- Protect your account
- Suspicious login activity
- Recover your account
Billing & subscriptions
Plans & pricing
- Free plan
- Pro plan
- Business plan
- Enterprise plan
Change your subscription
- Upgrade
- Downgrade
- Cancel subscription
- Renew subscription
Payments
- Credit cards
- Failed payments
- Billing history
- Invoices
Refunds
- Refund eligibility
- Subscription refunds
- Duplicate charges
- Contact billing support
Files, uploads & licensing
Downloads & exports
- Download PNG, JPG, SVG, PDF or EPS
- Export quality
- Transparent background
Uploads
- Upload images and SVG files
- Upload fonts and logos
- File size limits
- Supported formats
Licensing
How you can legally use Vectiart content.
- Commercial license
- Personal use and client work
- Print on demand and merchandise
- Logos, social media and advertising
- Prohibited uses
Copyright
- Report copyright infringement
- DMCA requests
- Counter notifications
- Intellectual property
Teams & troubleshooting
Team workspace
- Invite team members
- Share projects
- Manage permissions
- Remove members
Common problems
- Website not loading
- Editor is slow
- Images won't upload
- Download failed
- Login issues
- Payment failed
- AI generation failed
Frequently asked questions
Explore the answers to the questions our users ask most often. Select any question to view the full details.
Still stuck? Contact support.
Vectiart is a versatile online design platform that makes it simple for anyone to produce eye-catching visuals for social media, blogs, marketing campaigns, ads and more — no design experience required. With a growing library of static and animated templates updated every week, creating polished graphics is fast and effortless. You can start from scratch or customise a template in a few clicks using a wide range of design tools and elements.
Everything from social media posts to print-ready graphics. Start with your own custom dimensions to build a design from the ground up, or speed up your workflow by choosing from more than 80 ready-to-use format options.
The free plan gives you access to a selection of Vectiart Pro features without requiring any payment information. Sign up and start creating — no charges are ever applied while you're on the free plan. When you're ready, you can upgrade to Pro at any time, and cancel again whenever you want from your account settings.
Yes. Vectiart offers a free plan, with optional premium subscriptions that unlock additional features, templates, AI tools and downloads.
Yes. Most content can be used commercially under the Vectiart License Agreement. Some third-party or premium assets may carry additional licensing restrictions.
No. You retain ownership of the original content you create and upload. By using the platform you grant Vectiart a limited license to host, process and display your content solely to provide and improve the services.
Yes. You can cancel your subscription from your account settings. Your subscription stays active until the end of the current billing period unless stated otherwise.
Refunds are handled according to our Refund Policy and applicable consumer protection laws.
Accepted payment methods are shown during checkout and may include major credit and debit cards, along with other supported options depending on your region.
Yes. Your private projects are only accessible to you and the people you explicitly share them with, unless you choose to publish them publicly or as otherwise described in our Privacy Policy.
Supported formats and browsers
Learn which file formats are supported, what you can export, and which browsers provide the best editing experience.
Import
- PNG
- JPG
- JPEG
- SVG
- WebP
Export
- PNG
- JPG
- SVG
- EPS (Pro)
- Transparent PNG (Pro)
Browsers
Vectiart works best with the latest versions of:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Safari
Popular help articles
Quickly find solutions to the topics our users search for most often.
Contact support
If you can’t find the answer you need, our support team is ready to assist you and help resolve your questions.
Include these and we can answer first time
- Your account email address
- Order or subscription ID, if applicable
- Screenshots of the issue
- Browser and device information
- A detailed description of the problem
Last updated 28 July 2026
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